Our privacy commitment to all our customers.

We are committed to your privacy once you engage with us. Any information you provide will be used solely by us and we will not sell or otherwise distribute your personal information to third parties unless we have you prior explicit permission.

Plain English summary.

Children under 18 are not eligible to use the services and should not submit any personal information to fieldfleetservices.co.uk

fieldfleetservices Does not actively track you as an individual

Cookies

1. Essential cookies

This website used cookies to enhance your online experience with us.

Cookie name

UUID# 

jpanesliders_contact-slider

nrid

Purpose - These cookies are used to enhance the performance of the website and your experience whilst using our website

2. Non essential cookies.

This website uses google analytics and facebook. The cookies placed by google analytics are used by fieldfleetservices to monitor its performance and improve your experience using the website. 

Cookie name

impression.php/# - Purpose - Is used to count impressions on pages with the facebook login button

IDE  - Purpose - Used to measure the effectiveness of an ad to users who click the ad

Ads/Conversions - Purpose - Used to measure conversions from users who clicked an advert

Test_cookie - Purpose - used to check if the users browser supports cookies

We do not use any cookies on this website to actively track you as an individual


Communicating with us

Contact form / Submitting a ticket / Writing a review

Contact form

Should you send an email using the contact form, your name, email address and message will be emailed to fieldfleetservices. This information is kept private The information is stored on our email system and server. Once your enquiry has been dealt with your ticket, including your information, name and email is removed from the server.

Submit a ticket

When submitting a ticket using the website your name and email is stored on the server along with the message and the ticket number assigned to your enquiry. Your enquiry along with your name and email are only stored on the server until the ticket is closed. Your name and email is stored on our email system so that we can correspond with you.

Review

When writing a review or adding a comment about fieldfleetservices your name, your email and your review are recorded on the database. Your email is hidden publicly.

When you register on our website your name and email is stored on the server database. This is required to allow you to log in to the website. However, you do not need to register to communicate with us

Information gathered will be used for marketing and accounting purposes between us and you only. We do not share, sell or give your information to any third parties

All outgoing digital marketing communications include an unsubscribe link which should be use to opt out of receiving future marketing information from us. Alternatively you may opt out by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

We follow strict security procedures in the storage and disclosure of any information you have given us.

You may request details of information which we hold against you at any time.

If you wish to see your personal information held by fieldfleetservices please email This email address is being protected from spambots. You need JavaScript enabled to view it.

If you wish for the removal and deletion of your personal data held by Field Fleet Services please contact This email address is being protected from spambots. You need JavaScript enabled to view it.  

This policy maybe changed occasionally to update you regarding changes. So please make sure you regularly review this privacy policy. All data will be held in accordance with the GDPR 

By continuing to use this website you agree to our use of cookies to enhance your experience I'm ok with this

 

Terms and Conditions

 

Definitions

 

"Field Fleet Services" means Field Fleet Services and/or any affiliate which shall supply Services to you.

"TOS" means Terms of Service (this document) and everything it contains

"Services" collectively means what we provide to you and the purchasing of our services

"Products" collectively means what we provide to you and the purchasing of our products

"We," "us" or "our" means Field Fleet Services.

"You" and "your" mean the person, firm or company who purchases Services from Field Fleet Services.

 

Application Of Terms

 

1.1. THE FOLLOWING TERMS OF SERVICE APPLY TO ALL SERVICES PROVIDED BY Field Fleet Services TO YOU. BY THE USE OR ACCESS OF OUR WEBSITE AND THE PURCHASING OF OUR SERVICES YOU AGREE TO THIS TERMS OF SERVICE.

1.2. A quotation is the only use of the website which shall not be binding but it will come about with any other use of the website or purchasing of any service from Field Fleet Services. Should you agree to the quotation for the service requested, the quotation is binding.

1.3 Any quotation we provide is limited to a 30 day expiry date from the date you receive the quote.

1.4 Payments. We accept payments by cash or any valid debit or credit card.

1.5 Payment is required upon the work undertaken by us is completed. You will make the payment in full when you arrive at the garage to collect your vehicle unless other arrangements for payment have been agreed prior to the work being undertaken.

1.6 You agree to pay for all work and parts required for the repairs described in our quotation or estimate at our retail charge. It is understood that any estimate given is provisional and all repairs are undertaken on a cash basis unless prior arrangements for credit have been approved.

1.7 Any additional work found to be necessary must be authorised by you prior to commencement. All goods shall remain the property of the seller until paid for in full.

1.8 Nothing herein is designed to nor will it affect a customers statutory rights, payment is due on satisfactory completion of the job.

 

Complaints.

 

We always endeavour to provide the best service and products for our customers. However on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a which? trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-trader-partnership/

A 15% discount code on all replacement parts is currently available.
Are you interested?

Your 15% Discount code is

 

FFS15

 

Please ensure you use it when requesting a price by phone or online